Client Information

Programme/Project Management

•  Virgin Business - Business upgrade plan

•  EE - Business product launch

•  EE - BT MVNO Programme

•  Cable & Wireless – FMC roll-out programme

•  Airwave Solutions – Change Management

•  Ericsson UK – Change Management

•  AOL – Billing programme management

•  BT Mobile – MVNO implementation programme

•  Hutchison 3G - Change Management for IT development group.

•  T-Mobile (One 2 One) – E-business route to market software development.

•  Telewest – Business services software migration

•  Telewest – Billing system tender and evaluation.

Business Architecture & Tender Process

•  T-Mobile (One 2 One) – Call routing definition

•  T-Mobile (One 2 One) – Knowledge base tender process and documentation

•  T-Mobile (One 2 One) – E-mail tender process and documentation

•  Dolphin Telecom – Call centre requirements definition

•  Telewest – Sales and Marketing system

•  Jove – Start-up specification of customer care and billing requirement.

Process Definition

•  Verizon - Billing Quality Assurance

•  O2 (Cellnet) – Process engineering and development

•  Telewest – Sales and Marketing system

•  Mercury – Product delivery

•  Jove – Start-up specification of customer care and billing requirement.

Technical Design

•  Telewest – Sales and Marketing system

•  BT – Billing system technical specification

•  Mercury – Product delivery

•  Bouygues Telecom – Billing systems technical specification

•  Cellnet – Retail billing system

•  Cellnet – Financial systems

•  7C – Call Centre site build

•  7C - Site audit

•  Vizzavi Europe - Test strategy and performance.